{"id":114267,"date":"2024-01-22T10:24:18","date_gmt":"2024-01-22T09:24:18","guid":{"rendered":"https:\/\/www.bbs.unibo.it\/?p=114267"},"modified":"2024-01-22T10:25:31","modified_gmt":"2024-01-22T09:25:31","slug":"communication-skills","status":"publish","type":"post","link":"https:\/\/www.bbs.unibo.it\/en\/communication-skills\/","title":{"rendered":"Communication skills"},"content":{"rendered":"<p><strong>Communication<\/strong> <strong>skills<\/strong> concern the ability to <strong>transmit<\/strong> and <strong>receive<\/strong> <strong>information<\/strong> efficiently. Assertive, powerful, clear and persuasive communication is essential in business: it speeds up processes, reduces the risk of errors and engages colleagues and partners.<\/p>\n<p>It is not only about communicating but also about <strong>listening<\/strong>: actively paying attention to both written and verbal communication means improving the <strong>quality<\/strong> of professional and personal <strong>relationships<\/strong>, increasing work efficiency and making a positive workplace.<\/p>\n<p>These skills include the ability to use communication tools such as <strong>e-mail<\/strong>, <strong>video<\/strong> <strong>conferencing<\/strong>, <strong>platforms<\/strong> and <strong>social<\/strong> <strong>media<\/strong> at its best. But, beyond the more obvious technical aspects, communication skills are concerned with <strong>emotional skills<\/strong> that improve communication transitions: managing emotions during interactions; adapting one&#8217;s tone of voice to others by understanding their needs and expectations; avoiding conflict and positively influencing others&#8217; decisions; and managing challenging situations.<br \/>\nThe cornerstones of everything is communication: <strong>empathy<\/strong>, <strong>assertiveness<\/strong>, and <strong>listening<\/strong>.<\/p>\n<p><strong>Bologna Business School <\/strong>offers its students an <strong>Open Program<\/strong> dedicated to the acquisition and development of these skills: becoming aware of one&#8217;s talents and enhancing them, knowing one&#8217;s limits and reducing them are the goals of a <strong>hybrid<\/strong>, <strong>part-time<\/strong> program consisting of four modules for a total of 7 teaching sessions, part online and part in-person.<\/p>\n<p>Clearly and effectively communicate a concept, or an idea; explain a project, and show goals: the key for success in any meeting or presentation is <strong>good<\/strong> inbound and outbound <strong>communication<\/strong>. Successfully <strong>negotiating<\/strong> complex situations, developing strong and lasting interpersonal relationships with colleagues, clients, business partners, creating a positive <strong>network<\/strong> means increasing the value of the company and the importance of the role one can play in it.<\/p>\n<p>Communication skills interact with many attributes necessary for a successful manager: leadership, conflict management, and customer care.<\/p>\n<p><strong>Leadership<\/strong>. Strong leaders know how to inspire, motivate and lead team members toward the achievement of a goal that becomes the common goal: the ability to drive with effective communication means creating a positive, organized atmosphere aimed at achieving what is planned.<\/p>\n<p><strong>Conflicts<\/strong>. To facilitate the resolution of disputes and contrasts, to negotiate and persuade means to improve the status of one&#8217;s company, to offer outstanding competitive advantages.<\/p>\n<p><strong>Customer care<\/strong>. Today, the customer experience is at the heart of sales processes: it matters more how one goes through this journey than the product itself. To offer high-<strong>quality<\/strong> services to customers it is necessary to understand their needs, to handle requests professionally and empathetically, to engage them in a journey that makes customer service the core. Communicating, even in this area, is everything.<\/p>\n<p>The <strong>BBS<\/strong> <strong>Communication<\/strong> <strong>Skills<\/strong> <strong>Open<\/strong> <strong>Program<\/strong> offers one-on-one <strong>coaching<\/strong> sessions to develop acquired skills using an <strong>e-learning<\/strong> platform. Study of materials, real cases. Each participant&#8217;s work is guided toward the goal of fully <strong>experience-based learning<\/strong>, which can become the basis for an excellent career.<br \/>\nDuring the course, certified professionals from outside the School will study participants to create a useful <strong>profile<\/strong> to understand their communication characteristics, the best contexts in which to express them, and the potentially most challenging ones.<\/p>\n<p>Today, <strong>communication skills<\/strong> play a <strong>key role<\/strong> in contributing to success in any type of business. There is no business area where communication does not decide the success of an operation, of a project. Understanding how to <strong>expand one&#8217;s skills<\/strong> and manage one&#8217;s difficulties means being able to become a key player, positively influencing the behavior of others, to manage the dynamics inside and outside a company effectively.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Learn about the BBS Program with a focus on communication skills:<\/strong><\/p>\n<p><a href=\"https:\/\/www.bbs.unibo.it\/open-program\/communication-skill\/\"><strong>Communication Skills Open<\/strong> <strong>Program<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Communication skills concern the ability to transmit and receive information efficiently. Assertive, powerful, clear and persuasive communication is essential in business: it speeds up processes, reduces the risk of errors and engages colleagues and partners. It is not only about communicating but also about listening: actively paying attention to both written and verbal communication means [&hellip;]<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[],"rubrica":[],"class_list":["post-114267","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Communication skills | BBS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bbs.unibo.it\/en\/communication-skills\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Communication skills | BBS\" \/>\n<meta property=\"og:description\" content=\"Communication skills concern the ability to transmit and receive information efficiently. Assertive, powerful, clear and persuasive communication is essential in business: it speeds up processes, reduces the risk of errors and engages colleagues and partners. 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