{"id":109554,"date":"2023-10-18T09:53:55","date_gmt":"2023-10-18T07:53:55","guid":{"rendered":"https:\/\/www.bbs.unibo.it\/?post_type=event&#038;p=109554"},"modified":"2023-10-20T10:20:07","modified_gmt":"2023-10-20T08:20:07","slug":"artificial-intelligence-applied-to-the-customer-experience","status":"publish","type":"event","link":"https:\/\/www.bbs.unibo.it\/en\/event\/artificial-intelligence-applied-to-the-customer-experience\/","title":{"rendered":"Artificial intelligence applied to the customer experience"},"content":{"rendered":"<p>Artificial intelligence is revolutionizing the world of business and marketing, offering unprecedented opportunities to improve the customer experience. One of the most promising applications is generative AI, which can produce content, answer questions, and automate tasks autonomously.<br \/>\nBut what is the concrete impact of these technologies on customer relations?<\/p>\n<p>In the webinar, which will be held on <strong>Tuesday 24 October from 5 to 6 p.m. (CEST) via the MS Teams<\/strong> platform, we will examine how Artificial Intelligence is shaping today&#8217;s world.<\/p>\n<p>We will discuss this with:<\/p>\n<ul>\n<li>Guest: <em>Andrea Gabrielli | CEO at Spotview &amp; Heres and Adjunct Faculty at BBS<\/em><\/li>\n<li>Moderators:<em> Angelo Manaresi and Barbara Lorenzini<\/em><\/li>\n<\/ul>\n<p>The event will be held in Italian.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>To attend the event, please fill in the registration form.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence is revolutionizing the world of business and marketing, offering unprecedented opportunities to improve the customer experience. One of the most promising applications is generative AI, which can produce content, answer questions, and automate tasks autonomously. But what is the concrete impact of these technologies on customer relations? In the webinar, which will be [&hellip;]<\/p>\n","protected":false},"author":108,"template":"","class_list":["post-109554","event","type-event","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Artificial intelligence applied to the customer experience | BBS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bbs.unibo.it\/en\/event\/artificial-intelligence-applied-to-the-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Artificial intelligence applied to the customer experience | BBS\" \/>\n<meta property=\"og:description\" content=\"Artificial intelligence is revolutionizing the world of business and marketing, offering unprecedented opportunities to improve the customer experience. One of the most promising applications is generative AI, which can produce content, answer questions, and automate tasks autonomously. But what is the concrete impact of these technologies on customer relations? In the webinar, which will be [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bbs.unibo.it\/en\/event\/artificial-intelligence-applied-to-the-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"BBS\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BolognaBusinessSchool\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-20T08:20:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bbs.unibo.it\/en\/wp-content\/uploads\/2023\/10\/gestioneimpresa_1200.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"528\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.bbs.unibo.it\/wp-content\/uploads\/2023\/10\/gestioneimpresa_1200.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bbs.unibo.it\/en\/event\/artificial-intelligence-applied-to-the-customer-experience\/\",\"url\":\"https:\/\/www.bbs.unibo.it\/en\/event\/artificial-intelligence-applied-to-the-customer-experience\/\",\"name\":\"Artificial intelligence applied to the customer experience | BBS\",\"isPartOf\":{\"@id\":\"https:\/\/www.bbs.unibo.it\/en\/#website\"},\"datePublished\":\"2023-10-18T07:53:55+00:00\",\"dateModified\":\"2023-10-20T08:20:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.bbs.unibo.it\/en\/event\/artificial-intelligence-applied-to-the-customer-experience\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.bbs.unibo.it\/en\/event\/artificial-intelligence-applied-to-the-customer-experience\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.bbs.unibo.it\/en\/event\/artificial-intelligence-applied-to-the-customer-experience\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.bbs.unibo.it\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Eventi\",\"item\":\"https:\/\/www.bbs.unibo.it\/en\/event\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Artificial intelligence applied to the customer experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.bbs.unibo.it\/en\/#website\",\"url\":\"https:\/\/www.bbs.unibo.it\/en\/\",\"name\":\"BBS\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.bbs.unibo.it\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Artificial intelligence applied to the customer experience | BBS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bbs.unibo.it\/en\/event\/artificial-intelligence-applied-to-the-customer-experience\/","og_locale":"en_US","og_type":"article","og_title":"Artificial intelligence applied to the customer experience | BBS","og_description":"Artificial intelligence is revolutionizing the world of business and marketing, offering unprecedented opportunities to improve the customer experience. 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