{"version":"1.0","provider_name":"BBS","provider_url":"https:\/\/www.bbs.unibo.it\/en\/","author_name":"Karima Ourari","author_url":"https:\/\/www.bbs.unibo.it\/en\/author\/karima-ourari\/","title":"Artificial intelligence applied to the customer experience | BBS","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Xe34CcwYqX\"><a href=\"https:\/\/www.bbs.unibo.it\/en\/event\/artificial-intelligence-applied-to-the-customer-experience\/\">Artificial intelligence applied to the customer experience<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.bbs.unibo.it\/en\/event\/artificial-intelligence-applied-to-the-customer-experience\/embed\/#?secret=Xe34CcwYqX\" width=\"600\" height=\"338\" title=\"&#8220;Artificial intelligence applied to the customer experience&#8221; &#8212; BBS\" data-secret=\"Xe34CcwYqX\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"Artificial intelligence is revolutionizing the world of business and marketing, offering unprecedented opportunities to improve the customer experience. One of the most promising applications is generative AI, which can produce content, answer questions, and automate tasks autonomously. But what is the concrete impact of these technologies on customer relations? In the webinar, which will be [&hellip;]","thumbnail_url":"https:\/\/www.bbs.unibo.it\/en\/wp-content\/uploads\/2023\/10\/gestioneimpresa_1200.jpg","thumbnail_width":1200,"thumbnail_height":528}